Job summary
| Job category | Professional (Consulting / Finance / Real Estate / Professional Services)／Consulting |
|---|---|
| Industry | Human Resources / Education / Consulting / Professional Services／ Outsourcing Company / BPO Company |
| Employment type | Permanent |
| Position level | Depends on ability / experience |
| Number of openings | 80 |
| Desired entry time | Immediate |
| Required language skill |
Japanese （Business） English （Business） |
| Foreign language competence | |
| Working hours | Full Time |
| Welfares / Leave systems | 5 Days work in a week Work Rotational Shift (Earliest 7am - Latest 1am) Min Professional Certs Able to read and write in JAPANESE JLPT will be added advantage Malaysian/ Native Japanese |
Work details
-Ensure service delivered to our customers (customer, partner and/or riders) meets contractual Key Performance Indicator (‘KPIs’)
-Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
-Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain deep understand of our standard operating procedures (SOP) to ensure highest and most accurate form of support
-Document all steps and information accurately without compromising quality of service.
-Participate in activities designed to improve customer satisfaction and business performance
***Additional Benefits***
Annual Leave, Medical and Hospitalisation Leave, EPF / SOCSO / PCB, Training Provided, Allowance Provided, 5 Working Days
About interview
Assessment, Phone and Face to Face Interview
Liaison
MalaysiaOther parts of MalaysiaBayan Lepas, Penang Map
Name of person in charge of hiring：Yue Wey Lim
Japanese Customer Service 日本語 カスタマーサービス募集中‼️‼️
Agensi Pekerjaan Asia Recruit
Negotiable / Unpublished
