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  3. Service Desk Analyst (Japanese Speaking)

Service Desk Analyst (Japanese Speaking)

Negotiable / Unpublished

  • Tentacle Tech (M) Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:1 year to less than 3 years
  • Contract
  • 1 year to less than 3 years
  • Close

Job summary

Job category Professional (Consulting / Finance / Real Estate / Professional Services)/Consulting
Industry IT / Communications / Internet/ General / IT Services
Employment type Contract
Position level Depends on ability / experience
Number of openings 20
Desired entry time -
Required language skill

Japanese (Fluent)

Foreign language competence Japanese、
Working hours Full Time
Welfares / Leave systems 12 days-Annual Leave
12 days- Medical Leave

Work details

• Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
• To handle & reply incoming emails within a timely manner each depending on accounts contractual SLA’s.
• Respond to customers’ voice mail & Email messages;
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope;
• Provide ‘first time fix’, wherever possible;
• Apply known solutions, advice and guidance to customers;
• Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;
• Log all calls, using the designated call handling system and entering detailed and accurate information;
• To ensure the ticket is raised for each call/email received and minimizing discrepancies between call & ticket ratio.

About interview

Telephonic / Online


MalaysiaOther parts of MalaysiaCyberjaya Map

Name of person in charge of hiring:Haswini Morgan

Service Desk Analyst (Japanese Speaking)

Tentacle Tech (M) Sdn Bhd

Negotiable / Unpublished


Company overview

Tentacle Tech (M) Sdn BhdService Desk Analyst (Japanese Speaking) Tentacle Tech (M) Sdn BhdService Desk Analyst (Japanese Speaking)

Tentacle Tech (M) Sdn Bhd

IT / Communications / Internet /General / IT Services

Tentacle Technologies was founded in November 2001 with humble beginnings. Headquartered in Malaysia, today we operate in countries like Singapore, India and the Philippines. Our core services are Software Development, Business Consulting & IT solutions in Digital Transformation, Data Services, Artificial Intelligence, Business Intelligence & Analytics, Applications development, Business Process Management, Quality Assurance, Cloud Computing to Infrastructure Management. We are techies with the right techniques to revamp businesses!

Unlike most of the tech companies that have been around since 2000’s, Tentacle Technologies understands the evolution of technology and accepts it as an integral part of future businesses. Our journey started sixteen years ago and our passion for technology has created a positive impact. From what started as a small team, we have grown to a team of 350 employees globally.

Company profile


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