Job summary
| Job category | Professional (Consulting / Finance / Real Estate / Professional Services)／Consulting |
|---|---|
| Industry | IT / Communications / Internet／ General / IT Services |
| Employment type | Contract |
| Position level | Depends on ability / experience |
| Number of openings | 20 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | Japanese、 |
| Working hours | Full Time |
| Welfares / Leave systems | 12 days-Annual Leave 12 days- Medical Leave |
Work details
• Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
• To handle & reply incoming emails within a timely manner each depending on accounts contractual SLA’s.
• Respond to customers’ voice mail & Email messages;
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope;
• Provide ‘first time fix’, wherever possible;
• Apply known solutions, advice and guidance to customers;
• Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;
• Log all calls, using the designated call handling system and entering detailed and accurate information;
• To ensure the ticket is raised for each call/email received and minimizing discrepancies between call & ticket ratio.
About interview
Telephonic / Online
Liaison
Service Desk Analyst (Japanese Speaking)
Tentacle Tech (M) Sdn Bhd
Negotiable / Unpublished
