FX カスタマーサポート／マレーシア　＊ビザ支給

Summary description

The incumbent will attend to enquiries pertaining to the Forex market, out of which they will be assisting customer with complex calculation to quote the ROI for a particular an investment. They will be advising the customer based on their budget the best trading.

 This role is responsible for servicing the customer via the following communication channel:
o Live chat
o Phone
o Email

Client Management
 Answer clients questions related to the company services via live chat, phone and email;
 Escalate clients' requests and complaints to appropriate specialists;
 Update clients about their requests and complaints status accordingly;
 Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
 Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication, using a CRM
 Resolving and accurately logging customer requests with the highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
 Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
 Gathering client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.

Knowledge Management
 Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools.
 Proactively research problems and solutions and share this information with the team.
 Monitor team member’s performance daily

Training & Development
 Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support.
 Attend training on new/updated products or procedure

online interview

MalaysiaKuala LumpurKuala Lumpur Map

Name of person in charge of hiring：Recruiting team