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  2. Other parts of Malaysia Job seeking
  3. Customer Service Advisor

Customer Service Advisor

Negotiable / Unpublished

  • Agensi Pekerjaan BGC Group (Malaysia) Sdn. Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:Less than 1 year

Opportunity to work with many famous global brands

  • Permanent
  • Less than 1 year
  • Close

Job summary

Job category Executive/Executive
Industry IT / Communications / Internet/ Communication Services
Employment type Permanent
Position level Associate
Number of openings 1
Desired entry time 26th April 2021
Required language skill

Japanese (Fluent)

Foreign language competence Japanese、 English、
Working hours Full Time
Welfares / Leave systems - Opportunity to work with many Famous global brands
- Excellent & vibrant working environment
- Gateway to work in 65 other countries in the future
- Medical benefits and Miscellaneous allowance
- Paid annual leaves
- Marriage leave/bereavement leave / special leave

Work details

Position Title: Customer Service Advisor (CSA)
Language: Japanese Native / JLPT N1
Working Location: Bayan Lepas, Penang
Working Hours: Shift Basis (WFH at the moment)

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.

• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

About interview

Language Test and 1 round of interview


MalaysiaOther parts of MalaysiaBayan Lepas, Penang Map

Name of person in charge of hiring:Suhaimi Fiera Nadilah

Customer Service Advisor

Agensi Pekerjaan BGC Group (Malaysia) Sdn. Bhd

Negotiable / Unpublished


Company overview

Agensi Pekerjaan BGC Group (Malaysia) Sdn. BhdCustomer Service Advisor Agensi Pekerjaan BGC Group (Malaysia) Sdn. BhdCustomer Service Advisor

Agensi Pekerjaan BGC Group (Malaysia) Sdn. Bhd

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

BGC Group is an international recruitment and manpower outsourcing firm that identifies and delivers human capital solutions imperative to every successful company’s growth.

Since our inception in 2005, we've helped 25,000 individuals in Asia land rewarding careers in companies that drive industries. We believe in developing strong, durable relationships by providing a solid ground of trust between both our clients and job seekers. We're proud to say that this gives us an edge over the others.

Recruitment is what we do. The process of tapping into, selecting, and converting the best talent pools - in a race against time and rising costs - is a fulfilling mission.

Company profile


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