Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | IT / Communications / Internet／ Communication Services |
| Employment type | Permanent |
| Position level | Associate |
| Number of openings | 1 |
| Desired entry time | 26th April 2021 |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | Japanese、 English、 |
| Working hours | Full Time |
| Welfares / Leave systems | - Opportunity to work with many Famous global brands - Excellent & vibrant working environment - Gateway to work in 65 other countries in the future - Medical benefits and Miscellaneous allowance - Paid annual leaves - Marriage leave/bereavement leave / special leave |
Work details
Position Title: Customer Service Advisor (CSA)
Language: Japanese Native / JLPT N1
Working Location: Bayan Lepas, Penang
Working Hours: Shift Basis (WFH at the moment)
Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platform. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.
• Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
• Identify customer needs and assist them in using specific features and functionalities in the social media platform
• Follow-up with customers to ensure their technical issues are resolved
• Become and remain knowledgeable about social media products and community standards
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Identify inefficiencies in workflows and suggest solutions
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Recognize trends and patterns, and escalate issues outside the company policy to the global team
About interview
Language Test and 1 round of interview
Liaison
MalaysiaOther parts of MalaysiaBayan Lepas, Penang Map
Name of person in charge of hiring：Suhaimi Fiera Nadilah
Customer Service Advisor
Agensi Pekerjaan BGC Group (Malaysia) Sdn. Bhd
Negotiable / Unpublished
