Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Contract |
| Position level | Depends on ability / experience |
| Number of openings | 20 |
| Desired entry time | April 2021 |
| Required language skill |
Japanese （Business） English （Conversation） |
| Foreign language competence | Japanese、 |
| Working hours | Full Time |
| Welfares / Leave systems | Medical & Insurance benefits All types of leaves (30 days annual leaves, sick leaves, etc) Relocation Flight Tickets 1 week temporary accommodation upon arrival Quarantine cost |
Work details
Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in the social media platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about social media products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Identify inefficiencies in workflows and suggest solutions
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
About interview
Zoom interview
Liaison
Content Review/ Customer Service Consultant (Work From Home)/ Kuala Lumpur/ Penang
Asiapactalents Sdn Bhd
1812 〜 2417 USD
