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  1. Job board for Japanese speakers
  2. Kuala Lumpur Job seeking
  3. Quality Analyst, Japanese Speaker

Quality Analyst, Japanese Speaker

Negotiable / Unpublished

  • Wipro Limited Malaysia
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:3 year to less than 5 years

No shift hours and Very attractive Salary

  • Permanent
  • 3 year to less than 5 years
Date:2021/04/14~2021/10/11

Job summary

Job category Executive/Executive
Industry Other/ Other
Employment type Permanent
Position level Depends on ability / experience
Number of openings 20
Desired entry time May OR June
Required language skill

Japanese (Fluent)

Foreign language competence English、
Working hours Full Time

Work details

Key Responsibilities:

• Conducts quality reviews to evaluate quality performance and increase customer satisfaction
• Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow
• Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders
• Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world class Customer support experience
• Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance
• Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues

Requirements:

• Good working knowledge of computer i.e., MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor.
• Ability to multi task multiple activities by effective delegation and monitoring
• Fluent in both English & Japanese (Spoken & Written)

Please share your updated profile to ramaniamal.subramaniam@wipro.com to discuss further.

About interview

Online Interview

Liaison

MalaysiaKuala LumpurL25, The Garden North Tower Suite 25.01, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur. Map



Name of person in charge of hiring:Ramani Subramaniam

Quality Analyst, Japanese Speaker

Wipro Limited Malaysia

Negotiable / Unpublished

Company overview

Wipro Limited MalaysiaQuality Analyst, Japanese Speaker Wipro Limited MalaysiaQuality Analyst, Japanese Speaker

Wipro Limited Malaysia

Other /Other
IT / Communications / Internet /Internet Services

Key Responsibilities:

• Conducts quality reviews to evaluate quality performance and increase customer satisfaction
• Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow
• Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders
• Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world class Customer support experience
• Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance
• Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues

Requirements:

• Good working knowledge of computer i.e., MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor.
• Ability to multi task multiple activities by effective delegation and monitoring
• Fluent in both English & Japanese (Spoken & Written)

Company profile

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