Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Other／ Other |
| Employment type | Permanent |
| Position level | Depends on ability / experience |
| Number of openings | 20 |
| Desired entry time | May OR June |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | English、 |
| Working hours | Full Time |
Work details
Key Responsibilities:
• Conducts quality reviews to evaluate quality performance and increase customer satisfaction
• Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow
• Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders
• Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world class Customer support experience
• Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance
• Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues
Requirements:
• Good working knowledge of computer i.e., MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor.
• Ability to multi task multiple activities by effective delegation and monitoring
• Fluent in both English & Japanese (Spoken & Written)
Please share your updated profile to ramaniamal.subramaniam@wipro.com to discuss further.
About interview
Online Interview
Liaison
MalaysiaKuala LumpurL25, The Garden North Tower Suite 25.01, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur. Map
Name of person in charge of hiring：Ramani Subramaniam
Quality Analyst, Japanese Speaker
Wipro Limited Malaysia
Negotiable / Unpublished
