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  3. Customer Care Professional - Japan カスタマー・ケア・プロフェッショナル(4月入社)

Customer Care Professional - Japan カスタマー・ケア・プロフェッショナル(4月入社)

Negotiable / Unpublished

  • American Express
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:3 year to less than 5 years

Work life balance, Salary is at least RM120K P.A.

  • Permanent
  • 3 year to less than 5 years
  • Close

Job summary

Job category Professional (Consulting / Finance / Real Estate / Professional Services)/Finance
Industry Other/ Other
Employment type Permanent
Position level Depends on ability / experience
Number of openings 6
Desired entry time -
Required language skill

Japanese (Fluent)

Foreign language competence English、
Working hours Full Time
Welfares / Leave systems • Annual Leave entitlement (15 days for new joiner, will increase according to years of service)
• Medical Leave entitlement
• Dental allowances
• Medical insurance coverage
• Flexible benefits
• EPF (Employee’s Provident Fund) contribution (employer) – 12%/ month

Work details

Job Responsibilities:

Answering incoming calls from our card members in a fast-paced environment
Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed
Delivering extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members
Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
Meeting performance goals that include, but are not limited to, customer satisfaction (as measured by survey results), average call handle time, schedule adherence, quality and Compliance standards




Able to speak and read excellent Japanese language.
Customer service experience understanding that “Customer Care” is to respond the genuine needs.
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a Windows environment.
Creative problem-solving, eager to find customized solutions
Ability to communicate information in a clear and logical order
Adaptability and flexibility to effectively navigate a variety of card member situations
Self-awareness and resilience to efficiently manage a steady stream of customer calls while balancing performance metrics
Accountability and willingness to accept and implement coaching and feedback in order to achieve individual and team performance goals
Timeliness and reliability to adhere to your schedule each day
High school diploma or equivalent required; bachelor’s degree preferred
Willing to start work on April 2022.


Windows PCにおいて、マルチタスクを実行し、

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About interview

Virtual interview


MalaysiaKuala LumpurMenara prestige Map

Name of person in charge of hiring:Kerry Lee

Customer Care Professional - Japan カスタマー・ケア・プロフェッショナル(4月入社)

American Express

Negotiable / Unpublished


Company overview

American ExpressCustomer Care Professional - Japan カスタマー・ケア・プロフェッショナル(4月入社) American ExpressCustomer Care Professional - Japan カスタマー・ケア・プロフェッショナル(4月入社)

American Express

Finance /Bank

American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

Company profile


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