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  3. Account Protection Specialist - Night shift (Japan) アカウントプロテクションスペシャリスト夜勤専任(不正使用防止担当)

Account Protection Specialist - Night shift (Japan) アカウントプロテクションスペシャリスト夜勤専任(不正使用防止担当)

2000 〜 2500 USD

  • American Express
  • Location: Kuala Lumpur
  • Japanese level:Fluent │Required length of experience:3 year to less than 5 years

Work life balance, Salary is at least RM120K P.A.

  • Permanent
  • 3 year to less than 5 years
  • Close

Job summary

Job category Professional (Consulting / Finance / Real Estate / Professional Services)/Finance
Industry Other/ Other
Employment type Permanent
Position level Depends on ability / experience
Number of openings 2
Desired entry time Rotating shift
Required language skill

Japanese (Fluent)

Foreign language competence English、
Working hours Full Time
Welfares / Leave systems • Annual Leave entitlement (15 days for new joiner, will increase according to years of service)
• Medical Leave entitlement
• Dental allowances
• Medical insurance coverage
• Flexible benefits
• EPF (Employee’s Provident Fund) contribution (employer) – 12%/ month

Work details

Job responsibilities:

Handle incoming / outbound calls from card members as an Account Protection Specialist to proactively prevent fraud loss with world class services.
Meet and perform above andbeyond expectations especially on Customer Experience and Efficiency metrics.
Handle authorizations calls from merchants and partners to enable spend.
Monitoring High Risk Accounts of American Express.
Suggestions for risk mitigation for high-risk accounts of cardholders.
Investigation and review the degree of risk of the cardholders in order to prevent bad debts.
Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.
Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.
Sharing of information and reports in cooperation with overseas bases.



What we’re looking for?

Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening.
Fluent in Japanese for business as native level. (minimum JLPT1 or equivalent preferred)
Team player who is able to work in a diverse group with high level of integrity.
Able to work independently under minimal supervision.
Basic PC skills and familiar with Microsoft office applications.
Must be willing to work on night shift (Earliest shift starts at 5:30pm, latest at 10pm.)
Service-oriented and able to communicate well with conversational English as a minimum.
Degree and above, with at least 3 years’ experience in the relevant field. Diploma, with at least 5 years’ experience in the relevant field. Technical Certificate or equivalent, with at least 7 years’ experience in the relevant field. (For the purpose of EP application)
More than 2 years’ experience in industries related to hospitality/retail/Call center/Sales

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


基本的なPCスキルと、Microsoft Officeアプリケーションに精通していること。


About interview

Virtual interview


MalaysiaKuala LumpurMenara prestige Map

Name of person in charge of hiring:Kerry Lee

Account Protection Specialist - Night shift (Japan) アカウントプロテクションスペシャリスト夜勤専任(不正使用防止担当)

American Express

2000 〜 2500 USD


Company overview

American ExpressAccount Protection Specialist - Night shift (Japan) アカウントプロテクションスペシャリスト夜勤専任(不正使用防止担当) American ExpressAccount Protection Specialist - Night shift (Japan) アカウントプロテクションスペシャリスト夜勤専任(不正使用防止担当)

American Express

Finance /Bank

American Express is a global service company, providing customers with exceptional access to products, insights and experiences that enrich lives and build business success. Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do and achieve more.

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

Company profile


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