Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Permanent |
| Position level | Depends on ability / experience |
| Number of openings | 20 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | Japanese、 |
| Working hours | Full Time |
Work details
Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Should be able to read, comprehend and write English
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience
About interview
Virtual
Liaison
Customer service - Japanese speaker
Tech Mahindra
Negotiable / Unpublished
