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  3. Customer service - Japanese speaker

Customer service - Japanese speaker

Negotiable / Unpublished

  • Tech Mahindra
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:Inexperienced

• In-patient Medical benefits

  • Permanent
  • Inexperienced
Date:2022/09/23~2023/03/22

Job summary

Job category Executive/Executive
Industry Consumer Services/ Other Consumer Services
Employment type Permanent
Position level Depends on ability / experience
Number of openings 20
Desired entry time -
Required language skill

Japanese (Fluent)

Foreign language competence Japanese、
Working hours Full Time

Work details

Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits

Applicant’s Specifications & Qualification:
• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Should be able to read, comprehend and write English
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience

About interview

Virtual

Liaison

MalaysiaOther parts of MalaysiaCyberjaya Map



Name of person in charge of hiring:KAPADIA HUSSAIN

Customer service - Japanese speaker

Tech Mahindra

Negotiable / Unpublished

Company overview

Tech MahindraCustomer service - Japanese speaker Tech MahindraCustomer service - Japanese speaker

Tech Mahindra

IT / Communications / Internet /Other IT / Communications / Internet

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai

Company profile

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