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  1. Job board for Japanese speakers
  2. Other parts of Malaysia Job seeking
  3. Service Desk Specialist

Service Desk Specialist

Negotiable / Unpublished

  • Hemmersbach Malaysia Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:Less than 1 year

Well established and global company

  • Permanent
  • Less than 1 year
Date:2022/10/31~2023/04/29

Job summary

Job category IT Engineering (System Engineer / Web / Gaming)/System Engineer (Operation / Quality Control / Support)
Industry IT / Communications / Internet/ Other IT / Communications / Internet
Employment type Permanent
Position level Staff / Member
Number of openings 6
Desired entry time 1/11/2022
Required language skill

Japanese (Fluent)

Foreign language competence Japanese、 English、
Working hours Full Time
Welfares / Leave systems 1.Medical & Health insurance
2.Maternity leave
3.Opportunities for promotion
4.Parental leave
5.Professional development
6.14 Days Annual Leave
7.14 days Sick Leave

Work details

Your Tasks:

-Provide remote L1 Support to End Users;
-Analysing problem & putting correct resolution in place;
-Troubleshooting and relating resolution procedures to non-technical end- users,
-Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-Monitoring the correct timelines (SLA)
-Contact with the end user via phone, e-mail & chat,
-Providing input toward Knowledge base maintenance.

Required Skills:

-Fluent Mandarin or Japanese language (N2 or N1 Level) and good English;
-Strong organizational skills with ability to prioritize effectively
-Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in d-*---Difficult or conflict situations;
-Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
-Able to work on shifts (8:00 - 20:00 Malaysia Time) Mon-Fri (8 working hours + 1 hour break)

About interview

1.Kindly attach your JLPT Certificate together with your CV.
2. Please indicate your notice period.
3. Please indicate your nationality.

Liaison

MalaysiaOther parts of MalaysiaLO-B, Concourse Level, PJX-HM Shah Tower, No 16A, Persiaran Barat, 46050 Petaling Jaya, Selangor Map



Name of person in charge of hiring:Woon Cindy

Service Desk Specialist

Hemmersbach Malaysia Sdn Bhd

Negotiable / Unpublished

Company overview

Hemmersbach Malaysia Sdn BhdService Desk Specialist Hemmersbach Malaysia Sdn BhdService Desk Specialist

Hemmersbach Malaysia Sdn Bhd

IT / Communications / Internet /Software
IT / Communications / Internet /Hardware

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

A secure job in an exponentially growing international company

Strong team spirit and a great working atmosphere in a friendly team

Direct and open communication

Very good opportunities for professional and personal further development thanks to our human resources development programme

Mentoring programme to get you started with the support of an experienced colleague

Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes

A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet (rhino-force.org) and Hemmersbach Kids Family to take care the orphans

Company profile

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