|Job category||IT Engineering (System Engineer / Web / Gaming)／System Engineer (Operation / Quality Control / Support)|
|Industry||IT / Communications / Internet／ Other IT / Communications / Internet|
|Position level||Staff / Member|
|Number of openings||6|
|Desired entry time||1/11/2022|
|Required language skill||
|Foreign language competence||Japanese、 English、|
|Working hours||Full Time|
|Welfares / Leave systems||1.Medical & Health insurance
3.Opportunities for promotion
6.14 Days Annual Leave
7.14 days Sick Leave
-Provide remote L1 Support to End Users;
-Analysing problem & putting correct resolution in place;
-Troubleshooting and relating resolution procedures to non-technical end- users,
-Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-Monitoring the correct timelines (SLA)
-Contact with the end user via phone, e-mail & chat,
-Providing input toward Knowledge base maintenance.
-Fluent Mandarin or Japanese language (N2 or N1 Level) and good English;
-Strong organizational skills with ability to prioritize effectively
-Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in d-*---Difficult or conflict situations;
-Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
-Able to work on shifts (8:00 - 20:00 Malaysia Time) Mon-Fri (8 working hours + 1 hour break)
1.Kindly attach your JLPT Certificate together with your CV.
2. Please indicate your notice period.
3. Please indicate your nationality.
MalaysiaOther parts of MalaysiaLO-B, Concourse Level, PJX-HM Shah Tower, No 16A, Persiaran Barat, 46050 Petaling Jaya, Selangor Map
Name of person in charge of hiring：Woon Cindy