Job summary
| Job category | IT Engineering (System Engineer / Web / Gaming)／System Engineer (Operation / Quality Control / Support) |
|---|---|
| Industry | IT / Communications / Internet／ Other IT / Communications / Internet |
| Employment type | Permanent |
| Position level | Staff / Member |
| Number of openings | 6 |
| Desired entry time | 1/11/2022 |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | Japanese、 English、 |
| Working hours | Full Time |
| Welfares / Leave systems | 1.Medical & Health insurance 2.Maternity leave 3.Opportunities for promotion 4.Parental leave 5.Professional development 6.14 Days Annual Leave 7.14 days Sick Leave |
Work details
Your Tasks:
-Provide remote L1 Support to End Users;
-Analysing problem & putting correct resolution in place;
-Troubleshooting and relating resolution procedures to non-technical end- users,
-Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
-Monitoring the correct timelines (SLA)
-Contact with the end user via phone, e-mail & chat,
-Providing input toward Knowledge base maintenance.
Required Skills:
-Fluent Mandarin or Japanese language (N2 or N1 Level) and good English;
-Strong organizational skills with ability to prioritize effectively
-Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in d-*---Difficult or conflict situations;
-Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
-Able to work on shifts (8:00 - 20:00 Malaysia Time) Mon-Fri (8 working hours + 1 hour break)
About interview
1.Kindly attach your JLPT Certificate together with your CV.
2. Please indicate your notice period.
3. Please indicate your nationality.
Liaison
MalaysiaOther parts of MalaysiaLO-B, Concourse Level, PJX-HM Shah Tower, No 16A, Persiaran Barat, 46050 Petaling Jaya, Selangor Map
Name of person in charge of hiring：Woon Cindy
Service Desk Specialist
Hemmersbach Malaysia Sdn Bhd
Negotiable / Unpublished
