|Job category||IT Engineering (System Engineer / Web / Gaming)／Web / Internet|
|Industry||IT / Communications / Internet／ Internet Services|
|Position level||Staff / Member|
|Number of openings||1|
|Desired entry time||-|
|Required language skill||
|Foreign language competence||Japanese、|
|Welfares / Leave systems||RM500 allowance, bonus, insurance|
• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
• Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
• Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
• To exceed customers’ expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA.
• License issue and provision to customer.
• Periodic Maintenance Announcement.
Face to Face
MalaysiaKuala LumpurKota Damansara Map
Name of person in charge of hiring：Nair Vanajen