Job summary
| Job category | IT Engineering (System Engineer / Web / Gaming)／Web / Internet |
|---|---|
| Industry | IT / Communications / Internet／ Internet Services |
| Employment type | Permanent |
| Position level | Staff / Member |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | Japanese、 |
| Working hours | Others |
| Welfares / Leave systems | RM500 allowance, bonus, insurance |
Work details
• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products.
• Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
• Working closely with Sales & Level 2 support team members for client contract’s expiration & further technical assistance.
• To exceed customers’ expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA.
• License issue and provision to customer.
• Periodic Maintenance Announcement.
About interview
Face to Face
Liaison
Japanese Customer Support Executive
VR Excellent (M) Sdn Bhd
1000 〜 2000 USD
