Job summary
| Job category | Professional (Consulting / Finance / Real Estate / Professional Services)／Consulting |
|---|---|
| Industry | Human Resources / Education / Consulting / Professional Services／ Outsourcing Company / BPO Company |
| Employment type | Permanent |
| Position level | Leader / Supervisor / Chief |
| Number of openings | 2 |
| Desired entry time | December |
| Required language skill |
Japanese （Fluent） |
| Foreign language competence | English、 |
| Working hours | Full Time |
Work details
The Customer for more than 40 years has advanced glucose management and diabetes care with pioneering technologies and new products defined by simplicity, accuracy and trust.
From OneTouch® brand blood glucose meters, test strips, and lancets to an integrated digital health platform and hospital point-of-care systems, the customer is committed to offering patient-centric products and clinically-proven solutions.
Deliverables:
• Handle a team size of +8 agents between Japan & Malaysia
• Provide subject matter expertise for complex issues.
• Attend process level meetings i.e client facing.
• Support Management with insights on the process
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.
• Manage implementation of automation initiatives for the team
Responsibilities:
• • Handle a team size of +8 agents
• Provide subject matter expertise for complex issues.
• Attend process level meetings i.e client facing.
• Support Management with insights on the process/domain decisions.
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.
• Manage implementation of automation initiatives for the team
Requirement:
• +5 years of experience in a BPO environment.
• Knowledge of Japanese
• An analytical mind with a strategic ability
• Excellent communication and interpersonal abilities
• Ability to convey information clearly and analyze
• Possess strong people management skill
• Commercial and business awareness
• Solid knowledge of accounting concepts
• Ability to stick to time constraints
• A keen eye for detail and desire to probe further into data
About interview
Virtual
Liaison
MalaysiaKuala LumpurLevel 28, Gtower, 199 Jalan Tun Razak, 50400, Kuala Lumpur, Malaysia Map
Name of person in charge of hiring：Komala Ramalingam
Team Leader - Customer Service - Japanese Speaker
Swivelt Sdn Bhd
Negotiable / Unpublished
