Job summary
| Job category | Executive／Executive |
|---|---|
| Industry | Consumer Services／ Other Consumer Services |
| Employment type | Contract |
| Position level | Staff / Member |
| Number of openings | 50 |
| Desired entry time | - |
| Required language skill |
Japanese （Fluent） English （Business） |
| Foreign language competence | |
| Working hours | Full Time |
| Welfares / Leave systems | - Annual leave / Medical leave / Hospitalization leave / compassionate leave / marriage leave / maternity leave / paternity leave - Medical & dental insurance provided - training provided - 1 way flight ticket provided - airport pick up service provided - 2 weeks accommodation provided |
Work details
Summary of Responsibilities:
• Handling inbound calls, email, chat to customer general enquiries, complaints, comments,
feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time
resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem,
system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
Requirements
• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
Enthusiastic
Working Hours
• Mon to Sun, 5 days in a week (Each shift consists of 9.5 working hours and inclusive of 1 hour
lunch and 30 minutes for break)
Staff Benefit
• Work Permit provided
• Annual leave (12 days) / Sick leave (14 days)
• Shuttle van pick up from nearest LRT station
• Medical & Life insurance
• 2 weeks free company accommodation provided
• One way flight ticket to Malaysia / Pick up service from airport
• Opening Malaysian bank account
• Property agent introduction
• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive >
Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
• IJP – Internal job program. Opportunity to transfer or promote to any internal department
(Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
About interview
Microsoft Teams Video Call
Liaison
MalaysiaOther parts of MalaysiaLevel 2, Menara Dana 13, Jalan PJU 1a/46, Pusat Perdagangan Dana 1, 47301 Petaling Jaya, Selangor Map
Name of person in charge of hiring：Ivon Tan
Customer Support (Japanese team-Bilingual) based in Malaysia
Startek Malaysia (previously known as Aegis BPO Malaysia Sdn Bhd)
20568 〜 25716 USD
