Payments Processing - Japanese Bilingual

Requirements:

- 0 – 1 year working experience
- Good English and Japanese written communication skills and comprehension. Preferable to have JLPT N1 or N2.
- Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word. Good on Numerical ability and Logical reasoning.
- Having Finance background, knowledge of terms like accruals, payment cycles etc. are an advantage
- Maintaining timelines and accuracy in processing.
- Attention to details and ability to meet deadlines.


Job Descriptions:

- SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
- Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
- Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
- Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
- Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis

MalaysiaKuala LumpurLEVEL 30, MENARA SHELL, 211, JALAN TUN SAMBANTHAN 50470 KUALA LUMPUR Map

Name of person in charge of hiring：Wan Siti Norainul Busyra Wan Ismail