カスタマーサポート Japanese Speaking Customer Support

カスタマーサポート（日本市場）特典２週間のトレ－ニング制度で心配なし。１日１食勤務時間内に食事を提供します。 友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります。仕事内容お客様向けのお電話、Eメールでのサポートソフトウェアやハードウェアの問題に対しての対応業務など問題が発生した場合の解決対応提供したサービスのフォローアップなどCustomer Support (Support Japanese Market)What you be doing:This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.- Answer customer support calls, document relevant case information- Ensure excellent customer satisfaction- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented- Collaborate with other technicians to resolve or properly close help tickets- Manage an individual ticket queue- Responsible to follow the direction of management and provide feedbackWhat we need from you:- Experience in customer support or related field - Excellent written and verbal communication skills in Japanese- 6 Full-Time position(s) available.

MalaysiaKuala LumpurKuala Lumpur Sentral Map

Name of person in charge of hiring：May Gee Choong