Job summary
| Job category | Service (Retail / Entertainment / Beauty / Transportation)／Entertainment (Travel / Hotels / Bridal) |
|---|---|
| Industry | Consumer Services／ Travel / Entertainment |
| Employment type | Permanent |
| Position level | Depends on ability / experience |
| Number of openings | 5 |
| Desired entry time | - |
| Required language skill |
English （Business） |
| Foreign language competence | - |
| Working hours | Full Time |
Work details
Responsibilities:•To ensure desired customer delight by providing satisfactory response to customer interaction.•Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.•Evolve more effective work process for improving customer interactions.•Constantly monitor & review performance metrics for achievement of objective.•Contribute inputs towards sales & marketing plans.•To interface with respective work centre for resolution of complaints.•Manage resolution of billing queries /Issues.•To track & ensure closure of complaints.•To effectively manage Contact Centre operations for constant performance achievements.•Identify relevant training needs of agents & ensure effective implementation.•Effectively manage shift operations.•Interface with IT/HR/ Training/Quality.•Collate data & generate MIS report.Requirements:•Candidate must possess at least a Diploma/Degree in any field.•At least 4-5 year(s) of working experience in managing call center•Oral and written proficiency in English & Japanese (Keigo)•Good interpersonal, communication, leadership and supervisory skills.•Minimum 5 year(s) related working experience.•Must have pleasant personality and eagerness to learn.
About interview
Liaison
MalaysiaOther parts of MalaysiaPusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor, Malaysia Map
Name of person in charge of hiring：naohiro masuda
Assistant Manager
Aegis BPO Malaysia Sdn Bhd
20000 〜 30000 USD
