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  1. Job board for Japanese speakers
  2. Other parts of Malaysia Job seeking
  3. Assistant Manager

Assistant Manager

20000 〜 30000 USD

  • Aegis BPO Malaysia Sdn Bhd
  • Location: Other parts of Malaysia
  • Japanese level:Fluent │Required length of experience:Inexperienced
  • Permanent
  • Inexperienced
  • Close
Date:2017/10/02~2018/03/31

Job summary

Job category Service (Retail / Entertainment / Beauty / Transportation)/Entertainment (Travel / Hotels / Bridal)
Industry Consumer Services/ Travel / Entertainment
Employment type Permanent
Position level Depends on ability / experience
Number of openings 5
Desired entry time -
Required language skill

English (Business)

Foreign language competence -
Working hours Full Time

Work details

Responsibilities:•To ensure desired customer delight by providing satisfactory response to customer interaction.•Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.•Evolve more effective work process for improving customer interactions.•Constantly monitor & review performance metrics for achievement of objective.•Contribute inputs towards sales & marketing plans.•To interface with respective work centre for resolution of complaints.•Manage resolution of billing queries /Issues.•To track & ensure closure of complaints.•To effectively manage Contact Centre operations for constant performance achievements.•Identify relevant training needs of agents & ensure effective implementation.•Effectively manage shift operations.•Interface with IT/HR/ Training/Quality.•Collate data & generate MIS report.Requirements:•Candidate must possess at least a Diploma/Degree in any field.•At least 4-5 year(s) of working experience in managing call center•Oral and written proficiency in English & Japanese (Keigo)•Good interpersonal, communication, leadership and supervisory skills.•Minimum 5 year(s) related working experience.•Must have pleasant personality and eagerness to learn.

About interview

Liaison

MalaysiaOther parts of MalaysiaPusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor, Malaysia Map



Name of person in charge of hiring:naohiro masuda

Assistant Manager

Aegis BPO Malaysia Sdn Bhd

20000 〜 30000 USD

Close

Company overview

Aegis BPO Malaysia Sdn Bhd Assistant Manager Aegis BPO Malaysia Sdn Bhd Assistant Manager

Aegis BPO Malaysia Sdn Bhd

Consumer Services /Travel / Entertainment
Consumer Services /Restaurant / Hotel

Responsibilities:
• To ensure desired customer delight by providing satisfactory response to customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.



Requirements:
• Candidate must possess at least a Diploma/Degree in any field.
• At least 4-5 year(s) of working experience in managing call center
• Oral and written proficiency in English & Japanese (Keigo)
• Good interpersonal, communication, leadership and supervisory skills.
• Minimum 5 year(s) related working experience.
• Must have pleasant personality and eagerness to learn.

Company profile

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