职务概要
| 职位种类 | IT工程师（SE/WEB/游戏）／SE（网络/数据库/服务器/通讯设备/安全） |
|---|---|
| 行业类别 | IT/通信/互联网／ 其他IT/通信/互联网相关 |
| 职位类型 | 正式员工 |
| 岗位级别 | 助理级别 |
| 招聘人数 | 1 |
| 希望入职时间 | - |
| 必须语言能力 |
英语 （精通-较多商务交流经验） |
| 希望具备的语言能力 | - |
| 工作时间 | 全职 |
| 福利待遇和带薪休假 | • Good learning opportunities • Good remuneration package • Training provided • Close to LRT station |
详细工作内容
PRIMARY RESPONSIBILITIES:
Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
Provide information on IT processes, general how-to queries and known outages.
When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
Follow-up with Level 2 support teams for timely completion of tasks.
Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Japanese speaking candidate needs to work Monday to Friday during Japan Business hours.
TECHNICAL SKILLS:
Thorough knowledge of Windows 7 Operating System.
Good working knowledge of Windows, MS Office & internet technologies.
Basic networking concepts, troubleshooting LAN/remote access problems.
Expertise in configuring and troubleshooting MS Outlook 2007 or later
Ability and willingness to learn quickly, keep knowledge current.
EDUCATION & WORK HISTORY:
Minimum qualification: HSC (Grade 12)/ STPM or equivalent. Technical diploma is preferred, but not mandatory.
Able to demonstrate Japanese language fluency of at least JLPT Level 2 or its equivalent is highly preferred.
Minimum six months experience in a technical support role.
Candidates with prior experience in a technical, voice-based process will be given priority
COMMUNICATION SKILLS:
High proficiency in Japanese and English grammar, vocabulary and sentence structure.
Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
Listening skills - Comprehend what is said; respond appropriately without interrupting the speaker.
OTHER ESSENTIAL SKILLS:
Telephone etiquette - basic call handling skills.
Customer service skills (persuasion, empathy, helpfulness & positive attitude)
Good business communication skills (e-mail)
关于面试
联络人
马来西亚吉隆坡Level 5, Tower 8, Avenue 5, Menara DKLS, Bangsar South City, 59200 Kuala Lumpur, Malaysia. 地图
招聘负责人姓名：Willipe Chan
IT Helpdesk Analyst
Apar Technologies Sdn Bhd
15000 〜 30000 USD
