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企业入口

  1. 日语人才就业网
  2. 吉隆坡 日语人才招聘
  3. Team Lead Technical Support Japanese Speaker

Team Lead Technical Support Japanese Speaker

需要确认/非公开

  • FOUNDEVER
  • 工作地: 吉隆坡
  • 日语水平:精通-较多商务交流经验 │工作年限:1-3年
  • 正式员工
  • 1-3年
发布时间:2024/09/11~2025/03/10

职务概要

职位种类 IT工程师(SE/WEB/游戏)/SE(网络/数据库/服务器/通讯设备/安全)
行业类别 IT/通信/互联网/ 综合/IT服务
职位类型 正式员工
岗位级别 组长/主管/系长级别
招聘人数 3
希望入职时间 -
必须语言能力

日语 (精通-较多商务交流经验)

希望具备的语言能力 英语、
工作时间 全职

详细工作内容

• Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics
are consistently achieved.
• Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all
Agents/Advisors in the team, ensuring we attract and retain the very best talent.
• Apply a process of continuous review and proactive management of absenteeism and attrition for all
Agents/Advisors in the team, ensuring return to work and exit interviews are completed.
• Continually review and monitor work performance of all Agents/Advisors against agreed KPIs, ensuring that calls
are handled professionally and instigating appropriate corrective action, using performance management tools to
manage any shortfall.
• Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor,
ensuring objectives are continuously reviewed and linked to business KPI’s.
• Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with
company mission and values.
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
• Measure, report and communicate metric goal attainment for assigned team.
• Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team
members, encouraging feedback and sharing of ideas and best practice.
• Maintain an environment that supports the spirit of teamwork, where Agents/Advisors are committed, loyal and
take pride in working for the company.
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed.
• Coach, develop and motivate Agents/Advisors by providing the skills and knowledge to perform their job, together
with opportunities for skills expansion and career development.
• Continuously monitor Agent/Advisor calls in line with GOS, either via desk-side or remote monitoring, across a
sample of transaction types, ensuring performance metrics are consistently achieved. Ensure accurate and timely
communication of any client/campaign issues to Operations Manager.
• Ensure appropriate actions are taken to improve client satisfaction survey scores.

关于面试

Virtual Interview

联络人

马来西亚吉隆坡Kuala Lumpur 地图



招聘负责人姓名:PRIYATHARISHINI

Team Lead Technical Support Japanese Speaker

FOUNDEVER

需要确认/非公开

公司简介

FOUNDEVERTeam Lead Technical Support Japanese Speaker FOUNDEVERTeam Lead Technical Support Japanese Speaker

FOUNDEVER

其他 /其他
其他 /其他
其他 /其他

With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry. Our global headquarters is located in Luxembourg.

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该公司的其他招聘信息(2件)

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