Quality Analyst, Japanese Speaker

Key Responsibilities:

• Conducts quality reviews to evaluate quality performance and increase customer satisfaction
• Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow
• Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders
• Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world class Customer support experience
• Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance
• Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues

Requirements:

• Good working knowledge of computer i.e., MS-Office
• Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor.
• Ability to multi task multiple activities by effective delegation and monitoring
• Fluent in both English & Japanese (Spoken & Written)

Please share your updated profile to ramaniamal.subramaniam@wipro.com to discuss further.

Online Interview

马来西亚吉隆坡L25, The Garden North Tower Suite 25.01, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur. 地图

招聘负责人姓名：Ramani Subramaniam