职务概要
| 职位种类 | 服务类（消费品/娱乐/美容/交通）／娱乐（旅行/酒店/婚庆） |
|---|---|
| 行业类别 | 面向消费者型服务业／ 旅行/娱乐 |
| 职位类型 | 正式员工 |
| 岗位级别 | 按能力/经验 |
| 招聘人数 | 5 |
| 希望入职时间 | - |
| 必须语言能力 |
英语 （熟练-较少商务交流经验） |
| 希望具备的语言能力 | - |
| 工作时间 | 全职 |
详细工作内容
Responsibilities:•To ensure desired customer delight by providing satisfactory response to customer interaction.•Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.•Evolve more effective work process for improving customer interactions.•Constantly monitor & review performance metrics for achievement of objective.•Contribute inputs towards sales & marketing plans.•To interface with respective work centre for resolution of complaints.•Manage resolution of billing queries /Issues.•To track & ensure closure of complaints.•To effectively manage Contact Centre operations for constant performance achievements.•Identify relevant training needs of agents & ensure effective implementation.•Effectively manage shift operations.•Interface with IT/HR/ Training/Quality.•Collate data & generate MIS report.Requirements:•Candidate must possess at least a Diploma/Degree in any field.•At least 4-5 year(s) of working experience in managing call center•Oral and written proficiency in English & Japanese (Keigo)•Good interpersonal, communication, leadership and supervisory skills.•Minimum 5 year(s) related working experience.•Must have pleasant personality and eagerness to learn.
关于面试
联络人
马来西亚马来西亚其他地区Pusat Dagangan Dana 1, Jalan PJU1A/46, 47301 Petaling Jaya, Selangor, Malaysia 地图
招聘负责人姓名：naohiro masuda
Assistant Manager
Aegis BPO Malaysia Sdn Bhd
20000 〜 30000 USD
